Developer vs. Average User: The WP Live Chat Support Arena

RAFAY SAEED ANSARI | December 13, 2017

Do you want to interact with your site’s visitors in real-time? Looking for an easy-to-implement live chat solution for your WordPress website?

WP Live Chat Support

Quick Review

The WP Live Chat Support plugin allows website owners to integrate live chat functionality into their WordPress site without having to sign up with a third-party service. The free plugin also have a premium version that offers advanced functionality such as unlimited chat agents, ROI tracking, and chat encryption.

I wrote a detailed review of the WP Live Chat Support plugin for Developer Drive that you should read through for more information about what the plugin does and its configuration options. And if you’d like to try it out for yourself then head over to this video tutorial.

A Developer’s Perspective

As a WordPress developer, I often get clients that want to try their hand at offering live chat functionality through their website but aren’t quite ready to jump for a premium solution. The WP Live Chat Support plugin is the ideal solution for this.

It automatically adds a fully functional live chat box to your site’s front-end and lets the agents chat with visitors directly from the WordPress admin panel. And, in addition to the live chats, the plugin also stores missed chats and offline messages. In my opinion, it’s far better than signing up with a premium service or attempting to implement the functionality manually into your client’s site – especially if it’s their first time offering live chat support.

Pros

  • Customizable, unbranded live chat box.
  • Lets you enable offline messages.
  • Lets you pick the required chat box fields.

Cons

  • The agent has to keep the Live Chat screen open to receive new chat notifications.

An Average User’s Perspective

As an average user, I really like the WP Live Chat Support plugin and, to be honest, was surprised at how well the free plugin works right out of the box. It’s an excellent solution for solopreneurs who are looking for an easy way to be able to chat with their visitors and customers in real-time.

One of the things that I love about the WP Live Chat Support plugin is that it’s Settings page is simple and straightforward. I was able to begin accepting live chats from my visitors within minutes of activating the plugin. Another notable feature about this solution is that it doesn’t brand the live chat box on your site’s front-end thereby letting you maintain a neat, professional look and feel. The WP Live Chat Support plugin just works!

Pros

  • Doesn’t brand the live chat box.
  • Allows you to chat with visitors from your site’s back-end.

Cons

  • Absolutely no cons!

To Sum It Up

So, should you be using the WP Live Chat Support plugin on your site?

If your client is looking for a free live chat solution for their WordPress website then I’d recommend going with the WP Live Chat Support plugin. It’s really easy to use and there’s practically no learning curve. And you can compliment your live chat support with an FAQs section offered by using the Ultimate FAQ plugin.

And if you’re an average user looking for a quick way to setup and begin chatting with your site’s visitors, you should give the WP Live Chat Support plugin a shot. You’ll be hard-pressed to find a free live chat solution that’s better than this!

Be the first to post a comment.

Comments